COVID-19 Health & Safety

Keeping It Safe is a Glass Act! 

We are excited to welcome you to the Museum! Advanced admissions tickets are required and are available for purchase through 2021, with Make Your Own Glass tickets available through May 30, 2021.

What's Different

We have some new guidelines and measures in place to ensure your visit is safe and enjoyable, with the help of our Safety Guide, Penguin Pierre. Pierre has been working hard to keep an eye on our collection, and now he gets to use his PPE (Penguin Protective Experience) to help you enjoy a safe and fun day at the Museum.

Your flippered friend Pierre will pop up throughout your visit, alerting you to changes since your last visit. 

Masks and Health Screening

  • Museum guests are encouraged to follow all CDC and NYS guidelines for safe travel. 
  • All visitors (over the age of 2) and staff are required to wear a face covering while on the Museum's campus. Please bring your own mask
  • If you are unable to wear a mask or do not want to wear a mask, we will have to ask you to return at a later time
  • All guests will be thermal scanned upon entry
  • If you have a temperature of 100.4°F, we'll kindly ask that you and your party plan to visit us another day
  • All staff are also required to participate in temperature screenings each time they enter the building
  • We ask that all visitors and staff complete a self-health check before entering
  • Social distancing efforts will be in effect throughout the Museum. Please follow guides and floor marks

Read more about Masks & Health Screening in the FAQ below

Ticketing and Admissions

Advanced admission tickets are now required. Please purchase your timed tickets online ahead of your arrival.

  • Tickets are available at half-hour intervals throughout the day
  • Please arrive within the 30-minute window following the time on your ticket
  • Tickets are good for the entire day and do not limit the amount of time you may spend in the Museum
  • Tickets are good for two consecutive days
    • When returning the following day, bring your admission ticket or receipt
    • You don't need a new reservation, just check in at admissions

Read more about Tickets and Admissions in the FAQ below

Space Changes and Getting Around

  • The Shops, Café, and Welcome Center Parking Lot are open for guests to enjoy 
  • The Welcome Center is closed at this time
  • Shuttle buses will continue to run at a reduced capacity of 10 people at a time
  • Most touch elements in our displays have been removed or modified

Read more about Space Changes and Getting Around in the FAQ below

Hot Glass Demonstrations

A gaffer rubs a clear glass oval sculpture with pads, creating flames

We are still featuring live glassblowing demonstrations! To ensure that everyone can enjoy the demo experience in a safe manner, new protocols have been established.

  • New traffic flow patterns and seating arrangements have been implemented in our demonstration spaces
  • The flameworking booth has been relocated to a larger space
  • Optical Fiber and Glass Breaking demonstrations are not currently offered

Read more about Hot Glass Demonstrations in the FAQ below

Make Your Own Glass

  • Limited Make Your Own Glass projects are available.
  • Fusing, Sandblasting, and Hot Works projects are currently available with protocols designed for minimal contact.
  • All participants must wear a face covering for the duration of the project with no exceptions–even if they have provided medical documentation that exempts them from wearing a face covering for their Museum visit.
  • Each participant will be supplied with their own personal project kit
  • Participants will be required to wash or sanitize their hands prior to the experience and keep their masks on for the duration of their project.
  • Space and availability are limited, advanced reservations are encouraged.

Read more about Make Your Own Glass in the FAQ below

The Studio

  • Everyone at The Studio is required to wear a mask
  • Entry to the building will be through The Studio front doors
  • All guests will have their temperatures scanned and will complete a self-health questionnaire if they haven’t already completed one in the Admissions Lobby

Rakow Research Library

  • The Rakow Research Library will be open by appointment only between 10 am and 4 pm, Monday through Thursday
  • Only 6 patrons may be in the library at a time
  • Library access is currently limited to researchers actively using our collections

Read more about the Rakow Research Library in the FAQ below

Frequently Asked Questions

Mask and Health Screening FAQs
Ticketing and Admissions FAQs
Space Changes and Getting Around FAQs
Hot Glass Demonstrations FAQs
Make Your Own Glass FAQs
Rakow Research Library FAQs